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Shipping, Ordering, and Return Policy Information

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Waxman's Carpet & Rug Warehouse will ship your area rug or item order to any street address in the U.S.A. served by FedEx or USPS.  Shipping to the contiguous 48 USA states.  No P.O. Box addresses please.  In-stock area rugs and items will usually ship in three to five business days, and you can expect delivery of your in-stock order in approximately two to four business days after shipment.  Non-stocked items will take approximately two to four weeks, depending on availability for delivery.  You can expect delivery of out-of-stock Kids Rugs in approximately two to four weeks depending on availability.  We can notify you by email or phone when your order is shipping.  Your credit card may be charged in advance of shipment to you for area rugs or items that are not in-stock and need to be ordered in.
Regular FedEx Home Delivery or Ground shipping is included on many rugs and items on our website.

Please note:  Some of the rugs and items shown on our Websites may not be available, may take longer than 2 to 4 weeks for delivery, are no longer in-stock, or have been discontinued.  Please check with us first before ordering for availability and approximate shipping time if you would like to be more sure of your order. Orders are shipped Monday through Friday and do not go out over the weekend.  When you place an order online we will email you later an estimated approximate shipping time for your order. An accurate and deliverable email address and shipping address needs to be provided to process your order properly. Please check your spam email box if you do not receive a confirmation email within a few days after placing your order online.
See FedEx Ground Chart for approximate shipping times after an order has been shipped.


Payment - By VISA, MasterCard, Discover, American Express, Check, or Money Order.

Easy ordering online:

Ordering online is quick, easy, and secure. To place your secure order online just click on the "Add to Order" button where available next to the rug(s) or item(s) you would like to order.
The Website turns https: secure when your credit card information is requested.
See privacy and security for more information.
pricing & Pricing & Typographical Errors Policy for more information.

Phone Orders:
(440) 734-7060

Toll Free Phone Number: 1-800-334-8397

Store Hours for Phone Orders or Questions: 10AM to 7:30PM  Mon. Tues. Thurs. , (Eastern Time Zone)
            10AM to 5PM Friday,  10AM to 6PM  Wed. Sat.,    12PM to 4PM  Sun.  (Eastern Time Zone)

Fax Orders:
Fax: (440) 734-6117
    Fax Order Form

Regular FedEx or USPS Home Delivery or Ground shipping is included in the purchase price of many items
on our website that have an Add to Order button for it.

Mail:   You can also mail in your order and payment.
Please send your order with your check, money order, or credit card information to:

Waxman's Carpet & Rug Warehouse
24601 Lorain Road
North Olmsted, Ohio 44070

Order Form

You can also check with us first concerning the availability of the area rug(s) or item(s) you would like to order.
Once your check or credit card clears we will process your order.

Cancellations beyond 4 days of placing your order for an area rug(s) or item(s) that are not in-stock and need to be ordered in may be subject to a cancellation charge.
Orders need to be cancelled via the same way they were placed (over the internet,
or over the phone).  Cancellation of phone orders by phone, and online orders by a email confirmation by the customer.

No Sales Tax Outside Ohio:
We collect state sales tax when shipping to the following state: Ohio
There is no sales tax for orders shipped outside the state of Ohio.

Email:  Contact Us  

Return Policy,  Exchange Policy

Step 1:  For returnable items, you must notify us by email or phone within 10 days from your delivery date that you wish to return or exchange a rug or item.  Orders must be cancelled via the same way they were placed (over the internet, or over the phone).  Cancellation of phone orders and online orders need to have a email confirmation.
No Return Authorization Number (RA#) is required though!

Step 2:  Promptly return the rug or item in its original packaging or equivalent to protect from damage, freight pre-paid, using UPS, FedEx, USPS, or another carrier that can track and insure the package.  All returns and exchanges must be made by 10 business days from the delivery date.   Returns and exchanges going beyond this time period by more than a few days may be subject to a restocking charge.  No refunds after 20 days.

(Please Note: For returns of an item(s) sent directly from the manufacturer please check with us first for the return location.)

Our store location for returns or exchanges:       Waxman's Carpet & Rug Warehouse
                                                                                 24601 Lorain Road
                                                                                 North Olmsted, Ohio 44070

Step 3:  We do not accept freight-collect rugs or items.  We will not accept returns or exchanges of soiled, stained, or damaged rugs or items. Rugs and items must be in their original condition.  We do not refund the cost incurred of shipping and handling the rug or item to you.  Cleaning product returns need to be not used and not opened.
We will not accept returns of rugs or items that have a no returns policy stated for it.   There is a no returns policy on rug pads and custom rugs.  There is a no returns policy on orders of 3 or more of the same item.  There is a no returns policy on orders of 2 or more of the same rug size 3' x 5' or larger.

Please Note: We do not refund the cost incurred of shipping and handling the rug or item to you. The shipping and handling cost will be deducted from your refund amount on returned or exchanged items.  Shipping incurred is usually higher for rug and item size widths of 7'8" and larger, and larger size packages.  Shipments to California, Oregon, Washington, Utah, and some other state addresses may be charged an additional amount for larger size rugs or packages, which you will be notified by email or phone if necessary for approval.

In order to help protect our company and its customers from fraud we may limit the number of items that may be ordered online by a single individual or entity. We reserve the right to limit quantities or to cancel or reject orders at our discretion.

There are no warrantees on area rugs. Any warranty issue is the responsibility of the manufacturer. All rug sizes are approximate. Availability, designs, colors, pricing of rugs and products, offers, and information on our websites are subject to change. Colors of rugs and other products can vary due to monitor and picture differences. 
In-stock area rugs and items available while they last.

Orders for shipment with an extra shipping cost via FedEx Express Saver, FedEx 2Day, or faster, need to be ordered by 2PM EST for proper delivery of in-stock items (Wednesdays & Fridays by 1PM) and are not guaranteed.  Rugs that are larger than size 8'6" wide: may be shipped directly from the vendor, may need an additional shipping charge, and/or may not be available for shipping due to size.

Thank you for shopping with Waxman's Carpet & Rug Warehouse.
We appreciate your business.

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